Our policy lasts 30 days for defective items only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not refund candle purchases when the candle care instructions were not followed. We only offer refunds after we inspect the item and determine whether or not it was defective. We do not offer refunds because you didn't like a fragrance.
To complete your return, we require a receipt or proof of purchase if we don't already have it.
If your item is shown to be delivered by the post office or other carrier, we do not offer a refund for non-delivery or theft.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take up to five business days for your refund to show up.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged due to an error on our part. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Kinsey's Candles/CELR Enterprises, Attn: Mike Rich, 109 Granada Lane, Ponte Vedra Beach FL 32082, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Kinsey's Candles/CELR Enterprises, Attn: Mike Rich, 109 Granada Lane, Ponte Vedra Beach FL 32082, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are local, a doorstep drop off can be arranged.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.